When shopping for a power stair lift or other home accessibility product, where do you start? There are several businesses and business types in the Lehigh Valley area that offer accessibility products like stair lifts and ramps. Some are franchises, meaning the brand is owned by a large corporation. The business owner pays a fee to the franchise for branding, equipment, training, and customer service. There can be price advantages because the big company can buy inventory at a lower cost. But there are disadvantages as well: Speaking to the customer service department can feel impersonal and distant. Their service procedures are sometimes dictated by protocol that was created in a place far away and might not work well here and now (for instance, some franchises are unable to sell or service brands outside their purview).
Other stair lift company options are more of a small mom-and-pop/one-man-band structured business. These businesses have the advantage of being all things to the customer including sales, installation, and customer service. There can be challenges here as well. If the customer has an urgent need, the owner may be unavailable, or an hour away in the middle of another project. In addition, that single owner-operator may not have the experience of dealing with several different manufacturers of stair lifts.
At Power Stair Lifts, we feel we represent the perfect niche, fitting right in between those two. We are not a franchise, held to representing just one manufacturer or paying fees to a national corporation. On the other hand, we’re not a one-person operation either. We are a small, agile team, allowing us the flexibility to sell, install, and service stair lifts and other mobility products of different brands across the Lehigh Valley, throughout a given day or week. We feel this flexibility is important because too often, when our clients are in need, it is under challenging circumstances. Sometimes their lives have been turned upside down in an instant, suddenly unable to get to their bedroom, use the restroom, or simply walk out their front door (things that we take for granted). It’s at these moments when “I will get to you next week” or “Our corporate procedures don’t allow for us to fix that” are unacceptable. We feel it’s our mission to do the best we can with the skills, personnel, and tools that we’ve been given. If you ever have a question or need a solid answer for your home mobility needs, you can call us—or even better, we’ll come to you to do a free, on-site evaluation to determine the best solution for your needs. There’s no perfect business structure, but we and our customers feel we do a pretty good job with the tools, skills, and people we have.
Power Stair Lifts is based in the Lehigh Valley and is locally owned. We believe in price transparency. Not only do we provide our installation price, free one-year service warranty, and three-year parts warranty, but we will also disclose the cost of replacement batteries, preventative maintenance, annual service visits, repair fees, and a multi-year warranty. We pride ourselves not only on being the local company that Lehigh Valley residents trust but also the company that earns your business with quality service and fair prices.
If you live in Allentown, Bethlehem, Easton, Macungie, Schnecksville, Whitehall, Coopersburg, Quakertown, Kutztown, Northampton, Emmaus, Catasauqua, Nazareth, or another Lehigh Valley location, call Power Stair Lifts for a free in-home estimate. We are independently owned and operated—not a franchise—and our mission is to serve our neighbors and community. Click through our site at powerstair lifts.com or call 484-895-1188 to schedule your free home assessment and estimate.
